Let’s face it – we are more used to talk about the results achieved through digital transformation, its success stories and business cases, rather than drawbacks or failures. Despite, in any case, a growing trend of re-humanizing digitalization processes, with private change-makers and CIOs increasingly talking about drawbacks and lessons learnt too.
But some needs still might fall between the cracks of a bright narrative. That is why, both through our activities and at this year’s e-Governance Conference, we introduced the topic of digital vulnerability. Kristina Mänd, Senior Expert on e-Democracy at eGA, delves deeper into the theme in this podcast episode. According to her addressing digital vulnerabilities could be considered as a measure of government effectiveness and performance in delivering public services. The episode is hosted by Federico Plantera.