Digital technologies have become ever more embedded in our everyday lives, introducing topical questions over their fair and ethical use. Openness and transparency in service delivery enable such requests. But, also, these trigger a change in values and attitudes that intensify pressure on governments and companies to be more accountable for the impact of their activities.
This impact might be social, economic, environmental, technological – and still, falling under the wide umbrella of the consequences of digitalisation. So how do we define this new set of expectations?