#9 Priit Tohver: Change management is not only a question of resources and regulations, it is about getting people on board

In this episode Priit Tohver, the Head of Quality at North Estonia Medical Center, talks what is the meaning behind quality in healthcare. We discuss how to manage change in a hospital environment and implement new processes for quality improvement. Who should be involved and what are the first steps that need to be taken to implement any kind of change processes at a hospital? Priit also shares his thoughts on current financing models as well as the importance of research in regards to innovation at hospitals. We take a look at how to create a better safety culture at a hospital and whether we have enough data to measure quality in healthcare. As Priit's prior role was at the Ministry of Social Affairs, we also explore his position as an Advisor for Digital Service Innovation and Development as well as his experience in developing the Estonian contact tracing app HOIA.