Competence Centre Boosts Public Service Development in Ukraine

While governments worldwide keep evolving and adapting to new ways of rolling out public services, Ukraine – even faced with a full-scale military aggression – offers a compelling example of how savvy transformation processes can bring services closer to people. Here is where the Digital Competence Centre (DCC)/ Центр цифрових компетенцій steps in, as a hub for the development, standardisation, and optimisation of Ukraine’s public digital services.

Two guests join us in this episode to illustrate how it all comes together. Iryna Zabolotna , Head of the Department for the Implementation of Electronic Services at the Ministry of Digital Transformation of Ukraine, and Mykhailo Kornieiev , Senior Expert on Information Technology at the e-Governance Academy (eGA).

Methodology, challenges, and impact of digital service development in Ukraine – get a hold of the progress made, and the valuable lessons that may help governments worldwide improve their service delivery.